iShield Resource Library, Evaluate · Capability ownership matrix
Who owns what — and where Link does the work.
A reference document, not a marketing brochure. For every major business capability, see which iShield product owns it natively, which integrates with your existing system, and where it simply doesn't apply.
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Capability group
Showing 21 of 21 capabilities
| Capability |  |  |  |  | Your existing system |
|---|---|---|---|---|---|
Service Incident management | Owns Native ITIL v4 service desk | Integrates Customer-facing incidents via Link | n/a | Integrates Brokers ServiceNow / Jira / Freshservice | Integrates ServiceNow · Jira · BMC |
Service Change & release management | Owns CAB workflows, risk scoring | n/a | n/a | Integrates | Integrates ServiceNow · BMC · Cherwell |
Service Asset & CMDB | Owns Discovery + federated CMDB | n/a | Integrates Asset accounting in Finance | Integrates | Integrates ServiceNow CMDB · Lansweeper |
Service Knowledge & self-service | Owns | Owns Customer knowledge base | n/a | n/a | Integrates Confluence · Notion · ServiceNow KB |
Customer Lead-to-cash | n/a | Owns End-to-end orchestration | Integrates Order, invoice, revenue recognition | Integrates Bridges Salesforce / HubSpot / Dynamics | Integrates Salesforce · HubSpot · Dynamics CRM |
Customer Quote-to-order | n/a | Owns CPQ + approval workflow | Integrates Sales order, ATP, fulfilment | Integrates | Integrates Salesforce CPQ · Oracle CPQ |
Customer Marketing & campaigns | n/a | Owns | n/a | Integrates Brokers Marketo / HubSpot / SF Marketing | Integrates HubSpot · Marketo · SF Marketing |
Customer Service-to-cash (field service → invoice) | Owns Field service workflows | Integrates | Owns Billing, AR, revenue recognition | Integrates | Integrates ServiceMax · SAP CS |
Finance Record-to-report (GL, close) | n/a | n/a | Owns Multi-entity, multi-currency ledger | Integrates Federates SAP / Oracle / NetSuite | Integrates SAP FI · Oracle Financials · NetSuite |
Finance Procure-to-pay | n/a | n/a | Owns | Integrates | Integrates SAP MM · Coupa · Ariba |
Finance Treasury & cash management | n/a | n/a | Owns Bank reconciliation, FX, liquidity | Integrates SWIFT, ISO 20022, host-to-host banking | Integrates Kyriba · SAP Treasury · banks direct |
Finance Tax & e-invoicing (UAE FTA, ZATCA, EU) | n/a | n/a | Owns Built-in tax engine + clearance | Integrates Tax-authority APIs | Integrates Avalara · Vertex · Sovos |
People Hire-to-retire | n/a | n/a | Owns Workforce, payroll, time-off | Integrates | Integrates SAP SuccessFactors · Workday · BambooHR |
People Payroll & benefits | n/a | n/a | Owns | Integrates Payroll providers, WPS in the GCC | Integrates ADP · Ceridian · local providers |
People Identity & access governance | Integrates | Integrates | Integrates | Owns OIDC, SCIM, attribute-based access | Integrates Entra ID · Okta · Active Directory |
Operations Supply chain & inventory | n/a | n/a | Owns | Integrates | Integrates SAP MM/WM · Oracle SCM · Blue Yonder |
Operations Manufacturing & operations | n/a | n/a | Owns MRP, MES bridge, shop-floor | Integrates OT / SCADA bridges | Integrates SAP PP · Oracle Manufacturing · MES |
Operations Projects & portfolio | Integrates Change & release linkage | Integrates | Owns | Integrates | Integrates SAP PS · MS Project · Planview |
Data Reporting & BI | Owns Operational dashboards | Owns | Owns | Integrates OData, Direct Query to Power BI / Tableau | Integrates Power BI · Tableau · Looker |
Data AI governance (prompt, PII, policy) | Integrates | Integrates | Integrates | Owns Central LLM policy & audit layer | Integrates OpenAI · Anthropic · Azure AI · vLLM |
Data Audit, retention & residency | Owns | Owns | Owns | Owns Centralised audit, GCC / EU / on-prem residency | Integrates GRC tools · SIEM |
| Total owned · integrated | 73 | 65 | 125 | 317 | 021 |
Owns — capability is delivered natively by this productIntegrates — connected to / extended via this product or systemn/a — outside this product's scope
