Our Product Portfolio
One Enterprise Estate, Five Connected Products.
Four core iShieldSoft platforms for IT services, customer relationships, business operations and integration — plus iShieldGRC for governance, risk and compliance, a related offering from iShield GRC Ltd.
Every Product, Side by Side
Each platform stands on its own and is designed to work with the others through iShield Link.
Designed as One Operating Estate
Business platforms on top, integration as the fabric, governance across everything.
Risk, controls, audit and compliance evidence drawn from the platforms below · iShield GRC Ltd.
iShieldAI · shared identity · shared records · one audit trail
iShield Nexus
Transform IT and enterprise service delivery with intelligent automation, AI-assisted ticket routing and governed change management — aligned with ITIL practice and extended to the wider business.
- AI-Powered Service DeskAuto-triage, summarize, resolve
- Automated Change ManagementCAB workflows, risk scoring
- CMDB & Asset DiscoveryLive topology, dependency maps
- SLA Management & AnalyticsReal-time KPIs and forecasts
Capability areas by Function
20 capability areas in 5 FunctionsEnterprise Strategy & Financial Management
4Strategy, demand, investment and technology economics.
Enterprise Service & Experience Management
5Service delivery across business and technology functions.
Technology Operations & Resilience
5Infrastructure, change, reliability and coordinated recovery.
Data, Governance & Intelligence
4Trusted information, oversight and decision support.
Platform, Workspaces & Automation
2The shared workspace, administration and workflow foundation.
- Workbench — Personal & Leadership
- Platform & Administration
Business solutions it powers
All 19 solutions with iShield Nexus →
iShield Connect
Build lasting customer relationships with complete visibility across the customer journey — from lead capture to post-sale support, Connect gives every team the context it needs.
- 360° Customer ViewUnified profile across channels
- Sales Pipeline IntelligenceAI deal scoring & forecasting
- Marketing AutomationJourneys, segments, campaigns
- Customer Success AnalyticsHealth scores & churn signals
Capabilities
22 items in 2 groupsExisting capabilities
12- Sales
- Marketing
- Service
- Loyalty
- Contracts
- CPQ
- Field Service
- Partner Portal
- Customer Portal
- Campaigns
- Case Mgmt
- Analytics
Key capabilities
10- Unified contact & account 360
- Pipeline automation & forecasting
- Omni-channel campaign engine
- Embedded analytics on every record
- AI lead scoring & next-best-action
- Quote-to-cash with CPQ
- Case management & service SLAs
- Loyalty programs & rewards engine
- Contract lifecycle management
- Field service dispatch & mobile
Business solutions it powers
All 8 solutions with iShield Connect →
iShield One
Unify business operations on a single platform — finance, commercial operations, procurement, supply chain, manufacturing, people and specialised domains, each as an inspectable module.
- Financial ManagementGL, AP/AR, multi-entity close
- Supply Chain & ProcurementSource-to-pay automation
- Human Capital ManagementHire-to-retire workflows
- Manufacturing & OperationsMRP, planning, shop floor
Modules by Domain
23 modules in 6 DomainsFinance, Treasury & Tax
3Financial governance, treasury, taxation and e-invoicing.
Sales, Procurement & Supply Chain
3Commercial operations, sourcing, inventory and logistics.
Manufacturing, Quality & Assets
4Production, quality, maintenance and asset performance.
People, Projects & Business Services
2Human capital, project delivery and business support.
Real Estate, Community & Specialized Operations
8Property, association, community, fleet and specialized operations.
Governance, Data & Platform Administration
3Embedded governance, master data, portals and administration.
Business solutions it powers
All 11 solutions with iShield One →
iShield Link
Connect every system, automate every workflow and govern every API from one control plane — without hyperscaler lock-in, deployable wherever your data must stay.
- API Gateway & LifecycleDesign, publish, secure, monetize
- Low-Code Integration FlowsVisual flows + pro-code escape
- Event-Driven AutomationStreams, webhooks, async patterns
- Sovereign & AI-ReadyRun anywhere, AI-native by design
Modules and capabilities
22 items in 2 domainsModules
12- API Gateway
- ESB
- Event Bus
- AI Governance
- Flow Designer
- Connector Hub
- Schema Registry
- Secrets Vault
- Observability
- B2B / EDI
- File Orchestration
- Developer Portal
Key capabilities
10- API gateway with policy & rate limiting
- Event bus & ESB (Kafka / AMQP)
- AI governance layer for LLM calls
- Low-code flow designer + Git ops
- 30+ pre-built enterprise connectors
- Schema registry & data transformation
- End-to-end observability & tracing
- Secrets vault & mTLS service mesh
- Sovereign on-prem / hybrid deployment
- B2B EDI, SFTP & file orchestration
Business solutions it powers
All 21 solutions with iShield Link →
iShieldGRC
A complete GRC platform from iShield GRC Ltd., covering risk, controls, audit, policy, privacy, identity, resilience, ESG and AI governance — integrated with the iShieldSoft platforms.
Published by iShield GRC Ltd., a separate company, and integrated with the iShieldSoft platforms.
- Enterprise Risk ManagementIdentify, assess and mitigate risk
- Audit & AssurancePlan, execute and close audits
- Incident & Issue ManagementAutomated resolution workflows
- Multi-Framework ComplianceFrameworks crosswalked once
Capabilities by Area
25 capabilities in 4 AreasPlatform, Workspace & Intelligence
5The shared foundation every GRC discipline runs on — one workspace, one data backbone, one analytics fabric and one AI agent.
- Agent Workspace
- Unified Libraries / iMDTE
- iShield Studio
- Analytics Hub
- Nova AI / Virtual AI Agent
Risk, Resilience & Incidents
6From enterprise and cyber risk to safety, continuity and loss events — one governed risk lifecycle.
- Enterprise Risk Management (ERM)
- Operational Risk Management
- Cyber Risk Management
- EHS & Process Safety Risk Management
- Resilience & Business Continuity
- Incident & Event Loss Management
Compliance, Controls & Assurance
8Obligations, policies, controls, audits and financial-reporting assurance — connected end to end.
- Compliance Management
- Regulatory Intelligence
- Policy Management
- Controls Management
- Assurance & Audit Management
- ICFR / SOX Compliance Management
- Disclosures & Attestation Management
- Findings, Issues & Actions Management
Specialized & Emerging Governance
6Sustainability, third parties, privacy, AI and ethics — the newest governance frontiers, natively integrated.
- ESG Management
- Third-Party Risk Management (TPRM)
- Privacy & Data Protection
- AI Governance
- Etika: Code of Ethics System
- Veritas Talk: Whistleblower System
Business solutions it powers
All 6 solutions with iShieldGRC →How Each Sector Uses the Portfolio
A leading use case per product for every sector we serve — open a sector for the full picture.
Financial Services
- Nexus: Major incident management
- Connect: Digital onboarding
- One: Financial close
- Link: Core system integration
- GRC: ICT risk and controls
Healthcare
- Nexus: Clinical service desk
- Connect: Patient engagement
- One: Hospital supply chain
- Link: Clinical system integration
- GRC: Privacy and security controls
Energy & Utilities
- Nexus: Field service management
- Connect: Outage communications
- One: Capital project accounting
- Link: SCADA and metering integration
- GRC: Critical-infrastructure controls
Manufacturing
- Nexus: Plant IT and OT support
- Connect: Dealer and distributor management
- One: Materials and inventory
- Link: MES and machine integration
- GRC: Supply chain risk
Retail
- Nexus: Store service desk
- Connect: Unified customer profile
- One: Merchandise and inventory
- Link: POS and e-commerce integration
- GRC: Payment security controls
Government
- Nexus: Government IT service management
- Connect: Citizen case management
- One: Public budget control
- Link: Inter-agency data exchange
- GRC: National security frameworks
Education
- Nexus: Campus service desk
- Connect: Student recruitment
- One: Institutional finance
- Link: Student information system integration
- GRC: Student data protection
Telecommunications
- Nexus: Network operations workflows
- Connect: Subscriber service
- One: Network capex accounting
- Link: OSS/BSS integration
- GRC: Network security controls
Technology
- Nexus: Customer support desk
- Connect: Pipeline and forecasting
- One: Subscription finance
- Link: Product-to-business integration
- GRC: Security programme automation
Which Product Fits Your Need?
Common starting points for enterprise buyers — most customers begin with one platform and extend.
- Modernise the service desk, change and assetsiShield Nexus
- Unify sales, marketing and customer serviceiShield Connect
- Replace legacy finance, HR or supply-chain systemsiShield One
- Run property, owners-association or community operationsiShield One
- Connect cloud, legacy and AI services through governed APIsiShield Link
- Evidence compliance, manage risk and run auditsiShieldGRC
What Every Product Has in Common
The same platform principles apply whichever product you start with.
iShieldAI inside
AI assistance for triage, forecasting and insight — always under human approval and the same audit trail.
One identity model
Single sign-on, role-based access and segregation of duties applied consistently across platforms.
Shared records
Customers, assets, suppliers and people mastered once and reused, so teams stop reconciling systems.
Security by design
Encryption, least-privilege access and immutable activity history built into every platform.
Deployment you choose
SaaS, single-tenant, hybrid, on-premises or air-gapped — agreed with you per platform.
Regional delivery
Sold, implemented and supported by iShield Partners Ltd with regional teams and training.
Tools to Plan Your Next Step
Compare, size and price your estate before you speak to us.
Compare platforms
Capabilities of all products side by side.
OpenProduct Advisor
Describe your needs, get an AI-assisted recommendation.
OpenStack planner
Pick what you have; get a phased adoption plan.
OpenRequest pricing
Tailored pricing for your platforms and deployment.
OpenUnclear how our ecosystem fits your stack?
Request a complimentary integration assessment. Our architects will map your current systems to the iShield product suite and recommend the optimal connectivity path.
Request Integration Assessment