Terms of Service / Website Terms of Use

By accessing or using the iShield website or public-facing services, you agree to these Terms.

If you use the website or services on behalf of an organization, you represent that you have authority to act on behalf of that organization.

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.

The iShield website provides information about governance, risk, compliance, cybersecurity, resilience, assurance, privacy, ESG, AI governance, ICFR, and related enterprise capabilities.

The website may include:

• Product and solution pages
• Governance, risk, compliance, cybersecurity, resilience, and assurance content
• Contact Us forms
• Request a Demo forms
• Request Pricing forms
• Events and Webinars registration
• ROI Calculator and business value estimation tools
• Downloadable materials
• Marketing and educational content
• Privacy Rights Request forms
• Other public-facing website interactions

iShield products and capabilities may include, among others:

• Enterprise Risk Management
• Operational Risk Management
• Cyber Risk Management
• Compliance Management
• Regulatory Intelligence
• Controls Management
• Policy Management
• Assurance and Audit Management
• Findings, Issues & Actions
• Incident and Loss Event Management
• Third-Party Risk Management
• Resilience & Business Continuity
• Privacy and Data Protection
• ESG Governance
• AI Governance
• ICFR
• Analytics Hub
• AI Hub / Native AI Agent capabilities
• Command Center
• iShield Range
• ThreatLens
• Shared Libraries / MDTE

Website descriptions are for general information and business evaluation purposes. Product features, modules, roadmaps, availability, names, packaging, and capabilities may change.

These public website Terms do not replace customer-specific agreements.

If you or your organization purchases, subscribes to, pilots, implements, or accesses any iShield platform or service, additional terms may apply, including:

• Customer agreements
• Order forms
• Statements of work
• Data processing agreements
• Service descriptions
• Support terms
• Security terms
• Licensing terms
• Professional services terms

Where applicable, those written agreements govern the customer relationship and prevail over these public website Terms.

Some iShield products, modules, capabilities, dashboards, reports, workflows, analytics, or integrations may incorporate, reference, connect to, display, enrich, or rely on data, feeds, intelligence, scores, indicators, content, APIs, models, or services from third-party providers.

These may include, where applicable:

• Regulatory intelligence providers
• Threat intelligence providers
• Vendor risk intelligence providers
• Sanctions, watchlist, or screening providers
• ESG data providers
• Financial, corporate, or market data providers
• Cybersecurity data sources
• Vulnerability intelligence sources
• AI model providers
• Analytics providers
• Cloud services
• Integration providers
• Other external data or intelligence sources

Third-party data, intelligence, APIs, platforms, models, and services may be subject to separate third-party terms, licenses, usage restrictions, privacy notices, security requirements, acceptable use rules, and commercial conditions.

Where a customer enables, connects, imports, uploads, configures, subscribes to, procures, or instructs iShield to use third-party data, third-party services, customer-provided data sources, customer credentials, customer APIs, or customer-selected integrations, the customer is responsible for ensuring that:

• it has all rights, licenses, permissions, consents, and authorizations required to use such third-party data, services, APIs, feeds, credentials, or integrations;
• its use of such third-party data or services complies with the applicable third-party terms, licenses, privacy notices, security requirements, and usage restrictions;
• its use of such third-party data or services does not conflict with these Terms, any customer agreement, any data processing agreement, or applicable law;
• it does not use iShield to access, process, copy, redistribute, reverse engineer, misuse, or exploit third-party data or services in an unauthorized manner;
• it does not provide iShield with data, credentials, APIs, content, or integrations that it is not legally or contractually permitted to use.

iShield is not responsible for a customer's breach of third-party terms, third-party licenses, third-party usage restrictions, or third-party data rights arising from customer-enabled, customer-supplied, customer-procured, or customer-configured third-party data, APIs, credentials, feeds, integrations, or services.

Third-party data and intelligence are provided for informational, analytical, enrichment, or decision-support purposes only. They may be incomplete, delayed, inaccurate, unavailable, or subject to change. iShield does not guarantee the accuracy, availability, completeness, timeliness, or continued availability of third-party data or third-party services.

Where iShield selects and uses third-party providers to operate its website or services, iShield will remain responsible for managing those provider relationships in accordance with applicable agreements and legal requirements.

Certain paid platforms, customer portals, restricted areas, or customer environments may require authorized account access.

Account creation, authentication, user administration, access rights, customer data, tenant environments, and platform usage may be governed by separate customer agreements, platform terms, customer configurations, and data processing agreements.

You are responsible for maintaining the confidentiality of any credentials issued to you and for all activity under your account.

You must notify us promptly if you become aware of unauthorized access, credential compromise, or suspected misuse.

The website may allow you to submit information through public forms, including Contact Us, Request a Demo, Request Pricing, Events and Webinars registration, ROI Calculator lead capture, and Privacy Rights Request forms.

You are responsible for ensuring that information submitted through forms is accurate, lawful, and not misleading.

You should not submit confidential business information, trade secrets, regulated data, sensitive personal data, or third-party confidential information through public website forms unless necessary for the relevant request.

Privacy Rights Request forms must only be used for privacy rights requests and must not be used for sales enquiries, marketing requests, unrelated communications, or inappropriate submissions.

Form submissions are handled in accordance with our Privacy Notice.

Customers and users are responsible for the legality, accuracy, quality, integrity, security, classification, and appropriateness of the data, content, credentials, files, evidence, records, configurations, integrations, and other materials they submit, upload, connect, import, or make available through iShield products, services, forms, or customer environments.

Customers are responsible for ensuring that they have all necessary rights, consents, permissions, authorizations, and lawful bases required to provide, process, upload, connect, or use such data through iShield.

Customers are responsible for ensuring that their use of iShield complies with applicable privacy, data protection, cybersecurity, confidentiality, employment, sector-specific, export control, sanctions, and other applicable legal or contractual requirements.

Customers must not submit, upload, connect, or use data through iShield in a way that violates applicable law, third-party rights, contractual restrictions, confidentiality obligations, intellectual property rights, privacy rights, or security requirements.

Our handling of personal data collected through the public website, forms, events, webinars, ROI Calculator, demo requests, pricing requests, marketing communications, and Privacy Rights Request forms is described in our Privacy Notice.

The Privacy Notice is available on our website.

Customer data and personal data processed inside a customer environment may be governed by separate customer agreements, data processing agreements, customer configurations, and applicable law.

These public website Terms do not replace customer-specific privacy terms, data processing agreements, or platform-specific contractual commitments.

Customers remain responsible for their own privacy, security, governance, access control, data classification, user administration, lawful processing, retention, and internal compliance obligations relating to customer data and customer environments.

Customers are responsible for configuring and using iShield in a manner appropriate to the sensitivity, confidentiality, regulatory status, and business criticality of their data.

Customers are responsible for managing their users, roles, access rights, credentials, approvals, workflows, configurations, integrations, exports, and data-sharing settings.

Customers must maintain appropriate administrative, technical, organizational, and contractual safeguards for their data, including appropriate controls over who may access, upload, export, disclose, or process data through iShield.

Nothing in these Terms transfers the customer's responsibility for its own data governance, privacy compliance, security obligations, third-party data obligations, or lawful processing obligations to iShield, except where expressly agreed in a signed written agreement or data processing agreement.

The website may allow users to register for events, webinars, briefings, demonstrations, or similar sessions.

You agree to provide accurate registration information.

We may change, postpone, cancel, reschedule, or update events, speakers, topics, dates, times, format, access details, or availability.

Virtual event access links may be sent separately.

Event and webinar content is provided for general information and business evaluation purposes only. It does not constitute legal, regulatory, financial, audit, cybersecurity, accounting, investment, insurance, or professional advice.

If an event or webinar is recorded, additional notice may be provided where required.

The website may include an iShield ROI Calculator or similar business value estimation tool.

Any ROI Calculator, business value estimate, savings estimate, payback estimate, productivity estimate, efficiency estimate, or similar output is provided for indicative evaluation purposes only.

Results are based on user-provided inputs, assumptions, and calculation logic. They do not guarantee actual savings, financial returns, performance, implementation outcomes, pricing, procurement value, or business results.

Actual results may vary depending on implementation scope, adoption level, current operating model, data quality, process maturity, licensing scope, organizational change management, and other factors.

The ROI Calculator should not be used as the sole basis for procurement, investment, financial, legal, operational, or strategic decisions.

Website content, product materials, webinars, ROI estimates, demonstrations, reports, summaries, diagrams, use cases, and other materials are provided for general information and business evaluation purposes only.

They do not constitute legal, regulatory, financial, audit, accounting, cybersecurity, insurance, investment, or other professional advice.

You are responsible for obtaining appropriate professional advice and making your own decisions.

Some iShield products, website materials, demonstrations, or public content may describe or include AI-assisted capabilities.

AI-assisted summaries, narratives, recommendations, classifications, insights, or other AI-supported outputs, where available, are provided to support review and decision-making.

AI-assisted outputs may be incomplete, inaccurate, or dependent on inputs and configuration. Users remain responsible for reviewing, validating, approving, and relying on outputs appropriately.

AI-assisted outputs should not be treated as final professional advice.

You agree not to:

• Use the website, products, services, integrations, customer environments, or outputs for any unlawful, fraudulent, harmful, or unauthorized purpose
• Violate any applicable law, regulation, third-party right, export control, sanctions, anti-bribery, anti-corruption, or trade compliance requirement
• Breach third-party terms, third-party data licenses, third-party service conditions, privacy obligations, confidentiality obligations, security obligations, intellectual property rights, or contractual restrictions
• Use iShield to access, process, extract, redistribute, enrich, combine, commercialize, or misuse third-party data unless you have all required rights and permissions to do so
• Use iShield to expose, misuse, exfiltrate, or compromise customer data, third-party data, iShield data, or iShield intellectual property
• Attempt to gain unauthorized access to any system, account, platform, network, or data
• Bypass, test, probe, scan, or circumvent security controls without prior written authorization
• Conduct penetration testing, vulnerability scanning, automated testing, or security research without prior written authorization
• Interfere with, disrupt, degrade, overload, or harm the website, systems, servers, or networks
• Upload, transmit, or introduce malware, malicious code, harmful scripts, or destructive content
• Scrape, crawl, harvest, copy, or extract website content, data, or materials without permission
• Use bots, automated tools, or scripts to misuse forms or website functionality
• Submit false, misleading, offensive, unlawful, or inappropriate information
• Impersonate any person or organization
• Misrepresent your affiliation or authority
• Reverse engineer, decompile, or attempt to extract source code from any non-public service
• Use website content, product descriptions, screenshots, diagrams, materials, taxonomies, data models, templates, prompts, workflows, outputs, or methodologies to build, train, benchmark, improve, or support competing products, services, platforms, AI models, datasets, or frameworks without permission
• Use the website or services in a way that could damage iShield, its users, its partners, its systems, its intellectual property, or its reputation

We may restrict, suspend, block, or take appropriate action where we reasonably believe these Terms have been violated.

Where you use AI-enabled iShield functionality, you agree to:

• Only submit information that you are authorized to provide and to have processed for the intended purpose
• Respect confidentiality, privacy, intellectual-property, contractual, and legal obligations applicable to that information
• Not intentionally use AI functionality for unlawful, fraudulent, abusive, harmful, or unauthorized purposes
• Not attempt to circumvent AI safety, security, authorization, tenant-isolation, or platform controls
• Appropriately review and validate AI-generated outputs before relying on them for material decisions

AI-generated outputs may contain errors or inaccuracies and are provided as decision-support or assistive capabilities unless explicitly stated otherwise.

For further information on our approach, see our Responsible AI & Data Use Notice.

The website, content, materials, product names, logos, trademarks, text, graphics, diagrams, screenshots, videos, webinars, downloads, designs, software, documentation, templates, workflows, taxonomies, prompts, methodologies, data models, reports, dashboards, and other materials are owned by or licensed to iShield.

You may view and use public website content for internal evaluation and informational purposes only, unless otherwise expressly permitted.

You may not copy, modify, distribute, reproduce, republish, display, transmit, sell, license, scrape, exploit, or create derivative works from website content without prior written permission.

iShield, iShield Nexus, iShield Connect, iShield One, iShield Link, related logos, product names, and service names are trademarks or marks of iShield Soft Ltd. or its affiliates. You may not use these marks without prior written permission.

All rights not expressly granted are reserved by iShield.

Customers and users must protect iShield's intellectual property, proprietary materials, product logic, platform structure, workflows, templates, taxonomies, data models, AI prompts, AI configurations, AI outputs generated from iShield proprietary materials, module designs, screenshots, documentation, reports, dashboards, graphics, content, methodologies, know-how, trade secrets, and other protected materials.

Customers and users must not:

• copy, reproduce, distribute, publish, disclose, sublicense, resell, or commercially exploit iShield intellectual property without authorization;
• reverse engineer, decompile, disassemble, or attempt to derive source code, architecture, data models, product logic, workflows, prompts, taxonomies, or proprietary methods;
• use iShield materials to build, train, benchmark, improve, or support a competing product, platform, model, dataset, framework, or service;
• remove, obscure, or alter proprietary notices, copyright notices, trademarks, logos, or confidentiality markings;
• disclose non-public iShield materials to third parties without written authorization;
• use third-party tools, crawlers, scrapers, bots, AI systems, or automated methods to extract, replicate, or analyze iShield proprietary content or platform behavior without written authorization.

All rights not expressly granted are reserved by iShield.

You retain any rights you may have in information or materials you submit through public website forms.

By submitting information through the website, you grant iShield a limited right to use, store, process, transmit, and review that information as necessary to:

• Respond to your request
• Provide website features
• Process event or webinar registrations
• Process demo or pricing requests
• Process ROI Calculator follow-up requests
• Process Privacy Rights Requests
• Manage business communications
• Operate and secure the website
• Comply with legal obligations
• Establish, exercise, or defend legal rights

You represent that you have the right to submit the information you provide and that doing so does not violate applicable law, third-party terms, third-party data rights, confidentiality obligations, intellectual property rights, privacy rights, or contractual restrictions.

The website may contain links to third-party websites, platforms, tools, event services, calendar tools, video platforms, analytics tools, or resources.

We are not responsible for third-party content, practices, availability, security, privacy practices, or terms.

Use of third-party services may be governed by their own terms and privacy notices.

Public website access does not itself create a paid subscription unless expressly stated.

Fees, billing, taxes, renewals, cancellation, refunds, payment terms, implementation fees, support fees, and professional services fees for paid products or services will be set out in the applicable order form, statement of work, customer agreement, checkout process, invoice, or other written agreement.

We may modify, update, suspend, withdraw, or discontinue any part of the public website, content, forms, events, webinars, ROI Calculator, materials, or public-facing services at any time.

We do not guarantee that the website or public-facing services will be uninterrupted, error-free, secure, current, complete, or always available.

The website, public-facing services, content, materials, forms, webinars, ROI Calculator, and related features are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, non-infringement, and security.

We do not warrant that the website, public content, ROI estimates, product descriptions, or materials will be accurate, complete, current, uninterrupted, error-free, or free from harmful components.

Third-party data, third-party intelligence, third-party scores, third-party feeds, third-party APIs, third-party models, and third-party services are provided subject to their own availability, accuracy, licensing, and provider terms. iShield does not control all third-party sources and does not guarantee that third-party data or third-party services will be accurate, complete, current, uninterrupted, secure, or available.

You use the website and public-facing services at your own risk.

To the maximum extent permitted by law, iShield will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, goodwill, data, use, or opportunity, arising out of or relating to your use of, or inability to use, the website or public-facing services.

To the maximum extent permitted by law, iShield is not liable for losses, claims, penalties, disputes, interruptions, inaccuracies, license violations, data misuse, or third-party claims arising from the customer's unauthorized use of third-party data, third-party services, third-party APIs, customer-supplied data, customer configurations, customer credentials, customer integrations, or customer breach of third-party terms.

To the maximum extent permitted by law, our total liability for any claim arising from or relating to these Terms, the website, or public-facing services will not exceed USD 100.

This limitation does not apply where a separate signed customer agreement specifies a different liability framework.

Nothing in these Terms limits any liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless iShield, its affiliates, officers, directors, employees, contractors, agents, and representatives from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• Your use or misuse of the website or public-facing services
• Your violation of these Terms
• Your violation of applicable law
• Your submitted information or materials
• Your infringement or violation of third-party rights
• Your breach of third-party terms, third-party data rights, third-party licenses, or third-party usage restrictions
• Your unauthorized or improper use of website content, third-party data, customer data, integrations, credentials, systems, or iShield intellectual property

We may restrict, suspend, block, or terminate access to the website, forms, public-facing services, or content where we reasonably believe that:

• These Terms have been violated
• Access creates a security, legal, operational, or reputational risk
• A form, feature, or system is being misused
• Third-party terms, data rights, licenses, or restrictions may be breached
• iShield intellectual property may be misused or compromised
• We are required to do so by law or authority
• Continued access may harm iShield, users, partners, systems, third-party providers, or third parties

These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles.

Subject to any mandatory rights that cannot be excluded under applicable law, disputes arising from or relating to these Terms, the website, or public-facing services will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, United States of America.

Before initiating legal proceedings, you agree to contact us first to seek informal resolution.

Entire Agreement: These Terms, together with the Privacy Notice and any other terms expressly referenced on the website, form the agreement between you and iShield regarding use of the public website and public-facing services.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms as part of a business transfer, restructuring, merger, acquisition, or similar transaction.

No Agency: Nothing in these Terms creates an agency, partnership, joint venture, employment, or franchise relationship.

If you have any questions about these Terms, please contact: