Privacy Notice

This Privacy Notice is issued by:

For all privacy, data protection, website form, and public website correspondence, please contact: contact@ishieldpartners.com

This is the only correspondence email address used for privacy-related and public website form-related communications.

iShield Partners Ltd may support public website communications, commercial follow-up, event coordination, and administrative handling on behalf of iShield Soft Ltd.

This Privacy Notice applies to personal data collected through our public website and related public-facing interactions, including:

• Website visits
• Contact Us form submissions
• Request a Demo form submissions
• Request Pricing form submissions
• Events and Webinars registrations
• ROI Calculator lead capture, tailored ROI assessment requests, report downloads, or follow-up requests
• Newsletter or marketing sign-ups, if available
• Campaign landing page forms, if available
• Privacy Rights Request forms, including Data Subject Access Requests and Withdrawal of Consent Requests
• Communications with prospects, partners, attendees, business contacts, and website users
• Cookies, analytics, and similar website technologies, where used

This Privacy Notice applies to public website and business contact data. Customer platform data processed inside an iShield customer environment may be governed by separate customer agreements and data processing terms.

For personal data collected through our public website, forms, events, webinars, ROI Calculator, demo requests, pricing requests, contact requests, marketing activities, and privacy rights request forms, iShield Soft Ltd. generally acts as a controller or equivalent responsible party, depending on the applicable law.

Where iShield provides software, platforms, or services to enterprise customers, personal data processed within a customer environment may be governed by the applicable customer agreement, data processing agreement, and customer configuration. In such cases, the customer may act as the primary controller of that data, and iShield may act as a processor, service provider, contractor, or similar role depending on the applicable agreement and law.

Privacy rights requests relating to personal data controlled by an iShield customer may need to be directed to the relevant customer organization.

We may collect the following categories of personal data depending on how you interact with us:

4.1 Contact and Identity Information

• Full name
• Email address
• Phone number
• Postal address, if provided
• Country or region
• Company or organization
• Job title
• Business contact details

4.2 Website Form Information

• Contact Us form details
• Demo request details
• Pricing request details
• Message or enquiry content
• Modules, products, or services of interest
• Submitted date and time
• Consent and acknowledgement status

4.3 Events and Webinars Information

• Event or webinar registration details
• Event name and date
• Attendance-related information, where available
• Event communication preferences
• Questions, comments, or feedback submitted in relation to an event

4.4 ROI Calculator Information

Where you use the ROI Calculator or submit a related lead capture form, we may collect:

• Organization profile information
• Industry
• Country or region
• Organization size
• Current platform maturity or tooling model
• Selected modules of interest
• Estimated operational effort or cost inputs
• Estimated ROI outputs, where generated
• Request type, such as tailored ROI assessment, pricing request, report download, or demo request

ROI estimates are indicative and based on the assumptions and information provided. They are not guarantees of actual savings or business outcomes.

4.5 Privacy Rights Request Information

Where you submit a privacy rights request, we may collect:

• Full legal name
• Email address
• Phone number
• Company or organization
• Country of residence
• Type of request
• Request details
• Confirmation that you are the data subject or an authorised representative
• Submitted date and time
• Request reference number
• Information required to verify your identity or authority, where necessary

Request details may contain personal or sensitive information and will be handled with appropriate care.

4.6 Marketing and Communication Preferences

• Marketing consent status
• Subscription preferences
• Unsubscribe or opt-out status
• Communication history

4.7 Technical and Usage Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Referring URLs
• Pages viewed
• Date and time of visits
• Website usage information
• Cookie identifiers and analytics data, where used
• Security logs and error data

We may collect personal data directly from you when you:

• Visit our website
• Submit a Contact Us form
• Request a demo
• Request pricing
• Register for an event or webinar
• Use the ROI Calculator and submit a lead capture or follow-up request
• Subscribe to marketing communications, if available
• Submit a privacy rights request
• Communicate with us by email or other channels
• Interact with our website, forms, or digital content

We may also receive limited business contact information from business partners, publicly available business sources, event platforms, analytics providers, or service providers where permitted by applicable law.

We may use personal data for the following purposes:

• To respond to enquiries
• To manage Contact Us submissions
• To process demo requests
• To respond to pricing requests
• To manage event and webinar registrations
• To send event confirmations, reminders, updates, and virtual access details
• To generate, provide, or follow up on ROI Calculator summaries or tailored ROI assessments
• To manage sales, marketing, business development, and partner communications
• To provide requested information about iShield products and services
• To manage privacy rights requests
• To verify identity or authority where required for privacy requests
• To send administrative, transactional, service-related, or security communications
• To send marketing communications where permitted by law
• To record marketing preferences and opt-out choices
• To improve our website, content, forms, events, and user experience
• To analyse website usage and engagement
• To protect the security, integrity, and availability of our website and systems
• To detect, prevent, and respond to fraud, abuse, technical issues, or security incidents
• To maintain records for legal, regulatory, operational, and compliance purposes
• To establish, exercise, or defend legal rights
• To comply with applicable laws and regulatory obligations

Depending on the jurisdiction and the specific processing activity, we may process personal data based on one or more of the following lawful grounds:

• Consent, where you have given consent for a specific purpose, such as optional marketing communications
• Contract performance or steps prior to entering into a contract, such as responding to demo, pricing, or business requests
• Legitimate business interests, such as responding to enquiries, managing business relationships, improving our website, securing our systems, and supporting sales or customer engagement
• Legal obligations, such as responding to valid privacy rights requests or maintaining required records
• Protection of rights, security, and fraud prevention
• Other lawful grounds available under applicable local law

For individuals in the EU, EEA, and United Kingdom, the applicable lawful basis will depend on the specific processing purpose and may include consent, contract, legitimate interests, or legal obligation.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before the withdrawal.

Our public website includes forms that may collect personal data, including:

• Contact Us
• Request a Demo
• Request Pricing
• Events and Webinars registration
• ROI Calculator lead capture
• Newsletter or marketing sign-up, if available
• Campaign landing page forms, if available
• Privacy Rights Request forms

We use the information submitted through these forms to respond to your request, manage related communications, provide requested information, process registrations, generate or follow up on ROI summaries, and maintain appropriate business records.

All public forms that collect personal data should include a privacy acknowledgement linked to this Privacy Notice. Where marketing consent is requested, it must be separate, optional, and not pre-ticked.

Please do not submit sensitive personal data through public website forms unless it is necessary for your request.

When you submit a Contact Us, Request a Demo, or Request Pricing form, we may use the information provided to:

• Respond to your enquiry
• Arrange a product demonstration
• Discuss product, module, or service requirements
• Provide pricing-related information
• Route your request to an appropriate team member
• Manage related business communications
• Keep a record of your request and our response

Submitting these forms does not require you to agree to marketing communications. Marketing communications, where requested, must be handled through a separate optional consent or other lawful basis where applicable.

When you register for an event or webinar, we may use your personal data to:

• Register you for the event or webinar
• Confirm your registration
• Send event details
• Send calendar or scheduling information
• Send virtual event access links
• Send reminders, updates, or changes relating to the event
• Follow up regarding the event
• Improve future events and webinars
• Maintain attendance and registration records

Event-related communications are separate from optional marketing communications. You may register for an event without agreeing to receive future marketing communications.

Our website may include an iShield ROI Calculator.

The ROI Calculator is intended to help users estimate potential time, cost, productivity, and business value associated with iShield platforms based on the information and assumptions provided.

Where you use the ROI Calculator without submitting a lead capture form, we may process limited technical or usage data depending on website configuration and cookies.

Where you submit a lead capture form, request a tailored ROI assessment, request a report download, request pricing, or request a demo after using the ROI Calculator, we may process the information submitted to:

• Generate or provide an ROI summary
• Respond to your request
• Prepare a tailored ROI assessment
• Understand your modules of interest
• Support a sales or business conversation
• Arrange a demo or pricing discussion
• Maintain business records

ROI Calculator outputs are indicative estimates only. Actual results may vary depending on implementation scope, adoption level, current operating model, process maturity, data quality, licensing scope, organizational change management, and other factors.

Our website may provide forms for privacy rights requests, including:

• Data Subject Access Requests
• Withdrawal of Consent Requests
• Other privacy rights requests where available

We use information submitted through these forms to review, verify, and respond to privacy rights requests in accordance with applicable data protection requirements.

We may need to verify your identity or confirm your authority to act on behalf of a data subject before processing a request.

Privacy Rights Request forms must not be used for marketing consent collection. We do not use privacy request submissions for marketing purposes.

Because privacy request details may contain personal or sensitive information, confirmation emails should not repeat the full Request Details field. Confirmation emails should state:

"Request Details: Received: not repeated in this email for privacy and security reasons."

We may send marketing communications about iShield products, services, events, webinars, insights, and related content where permitted by law, where you have consented, or where another lawful basis applies.

Marketing consent must be separate from mandatory privacy acknowledgement. Marketing consent must not be pre-ticked. You do not have to agree to marketing communications to submit Contact Us, Demo, Pricing, Event, Webinar, ROI Calculator, or similar request forms.

You may unsubscribe or object to marketing communications at any time by using the unsubscribe mechanism in the communication, where available, or by contacting: contact@ishieldpartners.com

We may retain a record of your unsubscribe or opt-out choice to ensure that your preference is respected.

We do not use website form submissions to make decisions that produce legal or similarly significant effects about individuals. Where we use scoring, segmentation, or analytics for sales or marketing prioritization, this is used for internal business prioritization and does not determine eligibility for products or services.

iShield may use artificial intelligence and machine-learning technologies to support analysis, automation, recommendations, summarization, intelligent assistance, and other functionality within its products and services.

Where personal data is processed using AI-enabled functionality, such processing remains subject to applicable data-protection requirements, the purposes and lawful bases described in this Privacy Notice, and applicable contractual obligations.

We apply appropriate technical and organizational safeguards to AI-related processing, based on the nature, purpose, context, and risk of the processing.

iShield does not use customer personal data to train public or third-party general-purpose AI models unless expressly authorized or agreed in writing and subject to appropriate safeguards.

Further detail is available in our Responsible AI & Data Use Notice.

We may use cookies and similar technologies to operate our website, understand website usage, improve content, and support website security.

Cookies may include:

• Essential cookies required for website operation
• Preference cookies that remember user choices
• Analytics cookies that help us understand website usage
• Marketing cookies, if used, that support campaign measurement or advertising activities

Where required by applicable law, we will request consent for non-essential cookies.

You may manage cookies through your browser settings. You may also use the Cookie settings option in the website footer to manage your preferences.

Disabling cookies may affect the functionality of some parts of the website.

15.1 What This Website Stores

This website uses only what is needed to run it and, if you allow it, first-party analytics to understand which pages are useful. It does not use advertising or marketing cookies, and analytics stays off until you choose to turn it on.

• ishieldsoft_consent (local storage, strictly necessary): remembers your cookie choice, its date and the policy version. Kept for up to 12 months.
• ish_analytics_session_id (session storage, analytics, only if you allow it): a random visit ID used to count page views without identifying you. Kept until you close the tab; removed when you withdraw consent.

Analytics records the page address (without any search or tracking parameters), the website that referred you (its domain only) and the type of action, such as opening the demo form. It does not record your name, email address, phone number or a browser fingerprint.

15.2 Your Cookie Choice

When you first visit, you can choose Accept all, Reject all or Manage. Your choice is valid for up to 12 months or until we change this policy, after which we ask again. You can change or withdraw it at any time using Cookie settings in the website footer.

We may share personal data with the following categories of recipients where necessary and appropriate:

• Website hosting providers
• Email delivery providers
• Website form and infrastructure providers
• Event or webinar platforms, where used
• Analytics providers, where used
• Security and anti-fraud providers
• Professional advisers, including legal, accounting, audit, or consulting advisers
• Affiliates, partners, or service providers involved in responding to your request
• Authorities, regulators, courts, or law enforcement where required by law or necessary to protect rights and security
• Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets, where applicable

We require service providers to handle personal data appropriately and only for authorized purposes.

We do not sell personal data for money.

If any analytics, advertising, or similar website technology is considered a "sale" or "sharing" under applicable US state privacy laws, users may have opt-out rights where applicable.

We operate and may use service providers in multiple jurisdictions. Your personal data may be transferred to, stored in, or processed in countries other than your country of residence, including the United States and other locations where iShield or its service providers operate.

Where required by applicable law, we use appropriate safeguards for international transfers. These may include:

• Contractual protections
• Data processing agreements
• Standard contractual clauses or equivalent mechanisms where applicable
• Technical and organizational security measures
• Due diligence and review of service providers

Data protection laws in some countries may differ from those in your country of residence. We will take steps designed to protect personal data in accordance with this Privacy Notice and applicable law.

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data, purpose of processing, legal requirements, contractual obligations, operational needs, security requirements, and dispute management needs.

Examples include:

• Contact, demo, and pricing request data may be retained for as long as needed to respond to the request, manage business follow-up, and maintain appropriate business records.
• Event and webinar registration data may be retained for event administration, attendance records, reporting, and reasonable follow-up.
• ROI Calculator lead capture data may be retained for sales follow-up, business analysis, and related records.
• Marketing preferences may be retained while you remain subscribed and after opt-out where needed to maintain suppression records.
• Privacy rights request records may be retained for legal, compliance, verification, and accountability purposes.
• Technical logs may be retained for security, troubleshooting, operational, and fraud prevention purposes.
• Legal or regulatory records may be retained for longer where required by law or necessary to establish, exercise, or defend legal rights.

When personal data is no longer required, we will delete, anonymize, or securely retain it in accordance with applicable requirements.

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Access controls
• Authentication controls
• Encryption where appropriate
• Secure hosting and infrastructure practices
• Logging and monitoring
• Staff confidentiality obligations
• Security awareness practices
• Vendor security review where appropriate
• Incident response processes

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Depending on your country of residence, location, and applicable law, you may have rights in relation to your personal data, including the right to:

• Request access to personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Opt out of marketing communications
• Opt out of sale or sharing where applicable under certain US state laws
• Lodge a complaint with a regulator or supervisory authority
• Appeal certain privacy rights decisions where applicable under local law

These rights may be subject to legal conditions, limitations, exemptions, verification requirements, and local law requirements.

We encourage you to contact us first so we can review and respond to your concern. This does not limit any right you may have to contact a competent supervisory authority or regulator.

You may exercise privacy rights by using our Data Subject Requests page, where available, or by contacting: contact@ishieldpartners.com

We may request information to verify your identity or authority before responding to a request. If you are acting as an authorised representative, we may require evidence of your authority to act on behalf of the data subject.

We will respond to privacy rights requests in accordance with applicable data protection laws.

If you are located in the European Union or European Economic Area, you may have rights under the General Data Protection Regulation and applicable local data protection laws.

For EU / EEA individuals, the lawful basis for processing may include:

• Consent
• Performance of a contract or steps prior to entering into a contract
• Compliance with legal obligations
• Legitimate interests pursued by iShield or a third party, where those interests are not overridden by your rights and freedoms

You may have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase personal data in certain circumstances
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Object to direct marketing
• Withdraw consent at any time where processing is based on consent
• Receive personal data in a portable format where applicable
• Lodge a complaint with a competent data protection supervisory authority

Where personal data is transferred outside the EU / EEA, we will use appropriate safeguards where required, such as standard contractual clauses or other lawful transfer mechanisms.

Where required by applicable EU data protection law, we will appoint a local representative and make the relevant contact details available in this Privacy Notice.

If you are located in the United Kingdom, you may have rights under the UK GDPR and the UK Data Protection Act.

You may have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion in certain circumstances
• Restrict processing in certain circumstances
• Object to processing in certain circumstances
• Object to direct marketing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with the UK Information Commissioner's Office

Where personal data is transferred outside the United Kingdom, we will use appropriate safeguards where required by UK data protection law.

Where required by applicable UK data protection law, we will appoint a UK representative and make the relevant contact details available in this Privacy Notice.

If you are located in the United States, certain state privacy laws may provide specific rights depending on your state of residence and whether those laws apply to iShield.

For California residents and other US residents where applicable, this section describes categories of personal information that may be collected through our public website and business interactions.

Categories of personal information we may collect:

• Identifiers, such as name, email address, phone number, IP address, and business contact details
• Commercial or business information, such as products or services of interest, demo requests, pricing requests, event registrations, and ROI Calculator submissions
• Internet or electronic network activity information, such as website usage, browser information, device information, cookies, and analytics data
• Professional or employment-related information, such as company name, job title, and business role
• Geolocation-related information, such as country or region derived from submitted forms or technical data
• Inferences or preferences, such as modules of interest, marketing preferences, or business interest categories, where applicable
• Sensitive personal information only where voluntarily submitted or required for a specific request, such as privacy rights request details. We do not request sensitive personal information unless necessary for the relevant purpose.

Sources of personal information:

• Directly from you
• From public website forms
• From event and webinar registrations
• From ROI Calculator submissions
• From cookies and website technologies
• From business partners or publicly available business sources where permitted

Purposes of collection and use:

• Responding to requests
• Managing demo and pricing discussions
• Managing event and webinar registrations
• Providing ROI summaries or follow-up
• Sending communications where permitted
• Website analytics and improvement
• Security, fraud prevention, and troubleshooting
• Legal, compliance, and recordkeeping purposes

Categories of third parties to whom personal information may be disclosed:

• Service providers
• Website hosting and infrastructure providers
• Email delivery providers
• Analytics providers
• Event or webinar providers, where used
• Professional advisers
• Business partners where necessary to respond to a request
• Authorities where required by law

We do not sell personal information for money.

If any analytics, advertising, or similar website technology is considered a "sale" or "sharing" under applicable US state privacy laws, you may have the right to opt out where applicable.

If our website uses technologies that constitute "sale" or "sharing" under applicable US state privacy laws, we will provide a method to opt out, such as a "Do Not Sell or Share My Personal Information" link or equivalent mechanism.

Depending on applicable US state law, you may have rights to:

• Know or access personal information
• Request deletion
• Request correction
• Opt out of sale or sharing where applicable
• Limit use of sensitive personal information where applicable
• Not be discriminated against for exercising privacy rights
• Use an authorised agent where applicable
• Appeal certain privacy rights decisions where required by law

You may submit requests using the Data Subject Requests page or by contacting contact@ishieldpartners.com.

If you are located in the United Arab Emirates, applicable UAE data protection requirements may provide rights and protections in relation to your personal data.

Where applicable, you may have rights to:

• Access personal data
• Request correction of inaccurate personal data
• Request deletion or restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent
• Object to certain processing where applicable
• Request information about processing activities where applicable

We process personal data for specified purposes, use appropriate safeguards, and take steps designed to protect personal data from unauthorized access, misuse, loss, or disclosure.

Where personal data is transferred internationally, we will take steps designed to ensure that such transfers are handled in accordance with applicable requirements.

If you are located in Qatar, applicable Qatar personal data protection requirements may provide rights and protections in relation to your personal data.

We aim to process personal data transparently, fairly, and for specified purposes.

Where applicable, you may have rights to:

• Request information about processing of your personal data
• Request access to personal data
• Request correction of inaccurate personal data
• Request deletion or restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent
• Object to certain processing where applicable

We use appropriate measures designed to protect personal data and handle cross-border transfers in accordance with applicable legal requirements.

If you are located in Australia, applicable privacy laws, including the Australian Privacy Principles where applicable, may provide rights and protections in relation to your personal information.

We aim to manage personal information in an open and transparent manner.

Where applicable, you may have rights to:

• Request access to personal information
• Request correction of personal information
• Make a privacy complaint
• Ask questions about overseas disclosure of personal information
• Opt out of marketing communications

If you have a privacy question or complaint, contact contact@ishieldpartners.com. We will review and respond in accordance with applicable requirements.

Depending on your country of residence, location, and interaction with iShield, additional privacy rights may apply under local data protection laws.

Where applicable, we will handle privacy requests in accordance with relevant legal requirements.

Where iShield provides software, platforms, or services to enterprise customers, personal data processed within a customer environment may be governed by the applicable customer agreement, data processing agreement, and customer configuration.

In such cases, the customer may act as the primary controller of that data, and iShield may act as a processor, service provider, contractor, or similar role depending on the applicable agreement and law.

Privacy rights requests relating to data controlled by an iShield customer may need to be directed to the relevant customer organization.

This public website Privacy Notice does not replace customer-specific contractual privacy terms, data processing agreements, or platform-specific privacy configurations.

Our website, products, and services are not intended for children under the age of 16 or the minimum age required by applicable law.

We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact contact@ishieldpartners.com so that we can take appropriate steps.

We may update this Privacy Notice from time to time.

The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Notice periodically.

If you have any questions about this Privacy Notice or our personal data practices, please contact: