Field service management
Dispatch, schedule and track field crews with mobile work orders.
Asset and configuration management
One record of plants, substations, meters and supporting IT.
OT incident handling
Dedicated workflows for operational-technology incidents and escalations.
Industries · Energy & Utilities
iShield for Energy & Utilities
Reliable assets, responsive field teams and secure IT/OT operations for critical infrastructure.
Power, water and gas operators run distributed assets that must stay available and secure. iShield connects asset and field operations, customer service, finance and IT/OT integration so outages are handled faster and investment decisions are better informed.
The challenge
What energy & utilities leaders are up against
Ageing, distributed assets
Thousands of sites and assets need planned maintenance and fast repair.
IT/OT convergence risk
Connecting operational technology increases the cyber-attack surface.
Customer expectations
Customers expect proactive outage updates and simple digital service.
Capital planning
Investment needs to be prioritised across networks, plants and programmes.
Use cases
How the iShield platforms work for energy & utilities
Each platform runs standalone or together, connected through iShield Link. Start with the area that matters most and add the rest when you are ready.
Outage communications
Notify affected customers and track enquiries during planned and unplanned outages.
Connections and service requests
Manage new connections, moves and service changes as tracked cases.
Key account management
Dedicated views for industrial and commercial customers.
Capital project accounting
Budget, track and capitalise network and plant projects.
Inventory and spares
Manage critical spares across depots and warehouses.
Contractor procurement
Contract and pay contractors with approval controls.
SCADA and metering integration
Bring alarms and meter events into business workflows through controlled interfaces.
GIS integration
Connect asset locations from GIS systems to work orders.
Segmented data flows
Govern which data crosses the IT/OT boundary, and log it.
Related offerings
Critical-infrastructure controls
Manage controls and evidence for OT security programmes.
Safety and environmental risk
Track operational, safety and environmental risk registers.
Asset-linked IT cost
Attribute technology costs to networks, plants and services.
Programme spend tracking
Follow digital and grid-modernisation spend against budget.
The value
What changes for your organisation
Faster restoration
Alarms, crews and customer updates are connected in one flow.
Better asset decisions
Maintenance history and cost data inform investment priorities.
Controlled IT/OT boundary
Governed integration with logging of what crosses between domains.
Informed customers
Proactive updates reduce inbound calls during outages.
On-premises option
Run inside segmented or air-gapped environments where required.
Regulatory context
Frameworks you operate under
iShield helps you organise the workflows, records and evidence these frameworks ask for. Compliance itself remains your organisation's responsibility and is confirmed by your own auditors.
- NERC CIP
- IEC 62443
- NIS2
- ISO 55001
- ISO 27001
