Plant IT and OT support
Service desk and incident workflows for production-critical systems.
Maintenance work orders
Plan preventive maintenance and log repairs against equipment.
Change control for plant systems
Approve and schedule changes around production windows.
Industries · Manufacturing
iShield for Manufacturing
A connected supply chain, from supplier to shop floor to customer.
Manufacturers need tight control of materials, production costs and supplier risk, while plant systems keep running. iShield links ERP, plant and IT support, dealer and customer management, and shop-floor integration in one architecture.
The challenge
What manufacturing leaders are up against
Supply chain volatility
Supplier delays and price changes ripple through production plans.
Plant downtime
Failures in plant IT and equipment stop production lines.
Disconnected shop floor
MES, machine and quality data rarely reach finance and planning in time.
Dealer and B2B service
Distributors and customers expect accurate quotes, orders and after-sales support.
Use cases
How the iShield platforms work for manufacturing
Each platform runs standalone or together, connected through iShield Link. Start with the area that matters most and add the rest when you are ready.
Dealer and distributor management
Manage partners, pipelines and orders in one place.
Quote-to-order
Configure quotes and convert them to orders with pricing control.
After-sales service
Warranty claims, returns and service cases linked to products sold.
Materials and inventory
Multi-warehouse inventory with batch, serial and reorder control.
Production costing
Bills of materials, routings and actual-versus-standard costs.
Supplier management
Sourcing, purchasing and supplier performance tracking.
MES and machine integration
Bring production and quality data into ERP and service workflows.
EDI with suppliers
Exchange orders, confirmations and invoices with trading partners.
IoT event handling
Turn sensor thresholds into maintenance or quality actions.
Related offerings
Supply chain risk
Assess and monitor supplier, geographic and concentration risk.
Quality and security controls
Manage controls and evidence for quality and information-security programmes.
Plant-level IT cost
Allocate IT and cloud spend to plants, lines and products.
Digital programme tracking
Follow smart-factory investment against expected outcomes.
The value
What changes for your organisation
End-to-end visibility
Orders, materials, production and service share one data flow.
Less unplanned downtime
Sensor events and maintenance plans are connected.
Accurate product costs
Shop-floor actuals feed costing without manual rekeying.
Stronger partner service
Dealers and customers get consistent quotes and support.
Supplier risk in view
Risk signals sit next to purchasing decisions.
Regulatory context
Frameworks you operate under
iShield helps you organise the workflows, records and evidence these frameworks ask for. Compliance itself remains your organisation's responsibility and is confirmed by your own auditors.
- ISO 9001
- ISO 27001
- IEC 62443
- TISAX (automotive)
- Export-control requirements
