Major incident management
Classify, escalate and record ICT incidents with timelines ready for regulatory reporting.
Change and release control
Approval workflows, segregation of duties and freeze windows for core banking changes.
Service mapping
Link business services to applications, infrastructure and suppliers in the CMDB.
Industries · Financial Services
iShield for Financial Services
Resilient operations and regulated customer journeys for banks, insurers and payment providers.
Financial institutions must keep critical services running, prove control to supervisors and still deliver modern digital journeys. iShield connects IT service management, customer engagement, finance and integration on one governed architecture — deployed in your cloud, your data centre or both.
The challenge
What financial services leaders are up against
Operational resilience
Supervisors expect mapped critical services, tested recovery and fast, documented incident handling.
Third-party and ICT risk
Cloud, fintech and outsourcing partners must be inventoried, monitored and reported on continuously.
Fragmented customer view
Onboarding, complaints and servicing data sit across core banking, cards and channel systems.
Cost and change pressure
Legacy estates absorb budget while new products and regulations keep arriving.
Use cases
How the iShield platforms work for financial services
Each platform runs standalone or together, connected through iShield Link. Start with the area that matters most and add the rest when you are ready.
Digital onboarding
Guided KYC journeys with document capture, checks and case hand-off to operations.
Complaints handling
Track complaints against internal and regulatory deadlines with full audit history.
Relationship management
A 360° view of retail, SME and corporate clients for advisers and service teams.
Financial close
Multi-entity ledgers, intercompany and consolidation for group finance.
Procurement and vendor control
Supplier onboarding, contracts and spend approvals linked to risk reviews.
Fixed assets and leases
Lifecycle accounting for branches, ATMs and technology assets.
Core system integration
Connect core banking, card, payment and data platforms through governed APIs.
Open banking APIs
Publish, secure and monitor partner and third-party APIs from one gateway.
Event streaming
Move transactions and status events between systems in near real time.
Related offerings
ICT risk and controls
Maintain risk registers, controls and evidence for operational-resilience programmes.
Third-party risk
Assess, tier and monitor critical ICT providers and outsourcing arrangements.
Technology cost transparency
Allocate IT and cloud spend to business lines and products.
Run-versus-change budgeting
Track how much is spent keeping the lights on versus transforming.
The value
What changes for your organisation
Evidence on demand
Incidents, changes and control evidence are recorded as work happens, not reconstructed for audits.
One customer record
Front, middle and back office work from the same client view.
Controlled change
Every change to critical services follows a traceable, approved path.
Sovereign by design
Keep regulated data in-country with on-premises or hybrid deployment.
Lower integration debt
Replace point-to-point interfaces with a governed integration layer.
Regulatory context
Frameworks you operate under
iShield helps you organise the workflows, records and evidence these frameworks ask for. Compliance itself remains your organisation's responsibility and is confirmed by your own auditors.
- DORA
- Basel III / BCBS 239
- PCI DSS
- ISO 27001
- IFRS reporting
- Local central-bank guidelines
